Student Finance Frequently Asked Questions

How do I view my bill?

You may view your bill and print an up-to-date statement by going directly to Student Finance Self Service. Log in using your portal login information. There is also a link to Self Service on the portal home page.

How do I make a payment?

Payments are processed on the VSC Bill Payment site. This site can be accessed directly by using your portal login information or by following the “Payments/Authorized Users” link in Student Finance Self Service.

  1. Once you are logged in to the VSC Bill Payment site, click “Make Payment”
  2. Select “Pay by term”
  3. Check the box next to the correct term
  4. Fill in the amount, if different than the balance
  5. Click “Continue”
  6. Select payment method from drop down
  7. Click “Continue”
  8. Fill in payment method information and finish by following the prompts

If you have a payment plan and want to schedule an installment payment, click the word “Schedule/Pay” under the Payment Plan Installments and proceed with your method of payment. You may edit the payment and payment date amount on the next screen.
NOTE: If you scheduled automatic payments for the payment plan during plan enrollment, the payment will automatically be charged to the chosen payment method on the scheduled date.

How do I change the payment amount that populates on the payment method screen?

Your “Current Balance” amount will show up in the first screen. You do not have to pay the full balance. Enter your payment method and continue to the next screen. Then you may change the dollar amount of your payment.

What happens if my payment is returned?

A $25 handling fee will be charged to your account.

What should I do before enrolling in a payment plan?

  1. Complete your financial aid, if applicable. If you enroll in the payment plan prior to completing your financial aid, your financial aid will not be included!
  2. Have your payment method ready. A down payment will be required at the time you set up the plan.
  3. Carefully consider automatically scheduled payments. The real-time payment plan will update your monthly installment payment amount based on changes to your student account. Note: If you choose this option be aware that payment amounts may increase or decrease based on changes to your student account!

How do I enroll in a payment plan?

  1. Using your portal login information, log in to the VSC Bill Payment site
  2. Click “Payment Plans”
  3. Select “Sign Up for a New Payment Plan”
  4. Choose the term and plan you wish to enroll in
  5. Review the “View Full Plan Description”
  6. Select “Continue”
  7. The “Budget Worksheet” shows charges, payments and financial aid, and calculates your required down payment amount.
    • You may increase your down payment but you must pay the minimum required amount to enroll.
    • A $30 non-refundable enrollment fee is charged at the time of enrollment.
  8. Select “Display Payment Schedule”
  9. Review installment payment amounts and dates
  10. Sign the Agreement by checking “I agree” at the bottom of the page

You will receive an email confirming your payment plan enrollment, payment amounts, and due date. Urgent communications regarding your payment plan, including changes to upcoming payment amounts, are sent via email.

What is the charge for using the payment plan?

A $30 non-refundable enrollment fee is charged at the time of enrollment.

What happens if I am late with a payment?

A $15 late fee will be charged to your account.

When does the payment plan calculate my payments?

The payment plan automatically calculates your installment payment amounts during enrollment and automatically updates your payment amounts after changes are made to your student account. Your payment plan will reflect charges and payments as shown on your e-bill and in the “Activity Since Your Last Statement” on the e-bill screen. Changes to your bill may increase or decrease your upcoming payment. To ensure adequate notice for the payment due on the 15th, the payment amount may decrease but not increase between the 8th day and 15th day of each month. Increases to your bill during that time will only affect future payment amounts.

How does the payment plan notify me of changes to my payment amount?

Urgent communications regarding your payment plan, including changes to upcoming payment amounts, are sent via email. Please ensure your email address is correct.

  1. Using your portal login information, log in to the VSC Bill Payment site
  2. Select “My Profile” (or “Authorized Users” to verify authorized user’s email address)
  3. Choose “Personal Profile”
  4. Verify, update, or add a secondary email address.

How do I cancel my payment plan?

You may pay your balance in full to end your payment plan or contact the Student Accounts office.

Do I need to enroll in the payment plan each semester?

Yes, the plan covers one semester.

How do I add/modify/remove a saved payment method?

  1. Using your portal login information, log in to the VSC Bill Payment site
  2. Select “My Profile”
  3. Choose “Payment Profile” from the dropdown
  4. Add, edit, or delete a payment method

How do I set up an authorized user?

  1. Using your portal login information, log in to the VSC Bill Payment site.
  2. Select “My Profile”
  3. Choose “Authorized Users” from the dropdown
  4. Select “Add Authorized User”
  5. Fill in email address
  6. Answer the yes/no questions
  7. Click “Continue”
  8. Read the Agreement to add Authorized User
  9. Check “I Agree”
  10. Click “Continue”

Authorized users are only allowed to view the billing account, make payments and set up payment plans. An authorized user receives an email notification when the student’s monthly statement is uploaded or a payment plan is updated.

How can an authorized user view my bill?

Authorized users do not have access to Self Service. They can view your bill or print a monthly statement by going directly to the VSC Bill Payment site, or by following the “VSC Bill Payment for Students and Authorized Users” link on the portal login page. Monthly statements are uploaded on the 10th, or the following business day.

What do I do if I forgot my password?

  • Students: Select “I forgot my password” on the portal login page.
  • Authorized user: From the portal login page, select “VSC Bill Payment”, then select “View saved password hint” or “have a temporary password emailed to you.”

How do I set up an e-Refund?

  1. Using your portal login information, log in to the VSC Bill Payment site
  2. Select “My Profile”
  3. Choose “Electronic Refunds” from the dropdown
  4. Set up account, edit, or remove

How do I access my 1098-T?

  1. Using your portal login information, log in to the VSC Bill Payment site
  2. Select “My Account”
  3. Choose “Statements” from the dropdown
  4. Select “1098-T Tax Statements”

For more about your 1098-T, please visit VSC 1098-T Information. Email questions to 1098T@vsc.edu.

Whom may I contact for billing questions?

For billing questions, please contact your local CCV academic center or the Student Accounts office ccvstudentaccounts@ccv.edu, 802-828-2800.

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