If you are having trouble accessing or participating in your online classes due to technical problems, please submit a helpdesk request. Technical support is available Monday through Friday, 8:30 am to 4:00 pm by calling 802-828-2810 or via email. Please contact your advisor with any academic questions.
For Personal Academic Support
The Canvas Basics for Students is an orientation that will teach you:
- how online classes work and what to expect when taking an online class,
- how to use the tools in the Portal you’ll need to participate in an online class, and
- time management techniques to help you succeed.
View a schedule of upcoming workshops.
Center-Based Academic Support
For general academic support start by exploring our Academic Support pages.
Learning Centers at CCV locations College-wide provide personalized assistance and support for academic work in a variety of subjects. The Learning Centers focus on promoting student learning, with individualized assistance from peer and faculty tutors. Contact your local CCV academic center for hours and schedules.
Online-Based Academic Support
You can get free, online academic support through on-demand tutoring, which provides help with writing for all of your courses. Other subjects covered include math (including calculus and statistics), accounting, biology, chemistry, anatomy & physiology, and research methods and information literacy.
Online Learning Coordinators and Administrative Staff
For inquiries about CCV online courses, contact the Center for Online Learning by emailing firstname.lastname@example.org, calling 802-334-4451 or texting 802-526-2156.
The Center for Online Learning administrative staff can provide general assistance and guidance as well as technical assistance with the Portal and Canvas for both faculty and students.
Jennifer Alberico: Director of Online Teaching and Learning, 802-254-6366
Sarah Corrow: Assistant Director of Academic Technology, 802-334-4319/4451
Erik Zetterstrom: Student Advisor, 802-888-1381
Questions about registering for an online class? Your advisor can help! If you don’t have an advisor or are unsure who your advisor is, please contact Erik Zetterstrom or Sarah Corrow.
If you are experiencing a technical issue you can also receive assistance by submitting a help desk request by clicking the ? in the upper right-hand corner of the Portal or by navigating to https://servicedesk.vsc.edu/. When submitting a help desk request please provide as much information as possible to help the technician assist you in resolving the issue.
For Canvas issues you can access 24/7 support by clicking the ? located in the Canvas global navigation menu located on the left side of your Canvas classroom.
For quick reference, you may also refer to the Center for Online Learning staff directory.