Student Finance FAQ

How do I view my bill?

You may view your bill and print a current statement by going directly to Student Finance Self Service. Log in using your portal login information. There is also a link to Student Finances Self Service under the Finances tile on the portal home page.

How do I make a payment?

Payments are processed on the VSC Bill Payment site. This site can be accessed directly by using your portal login information or by following the “Payments/Authorized Users” link in Student Finance Self Service.

1. Once you are logged in to the VSC Bill Payment site, click “Make Payment.”
2. Select “Pay by term.”
3. Select “Add” by the amount. Change the amount first if your payment amount is different than the balance.
4. Click “Continue.”
5. Select payment method from drop down.
6. Click “Continue.”
7. Fill in payment method information and finish by following the prompts.

If you have a payment plan and want to schedule an installment payment, click “Schedule/Pay” under the Payment Plan Installments and proceed with your method of payment. You may edit the payment amount and date on the next screen.

NOTE: If you scheduled automatic payments for the payment plan during plan enrollment, the payment will automatically be charged to the chosen payment method on the scheduled date.

What happens if my payment is returned?

A $25 handling fee will be charged to your account.

What should I do before enrolling in a payment plan?

1. Complete your financial aid, if applicable. If you enroll in a payment plan prior to completing your financial aid, your financial aid will not be included!
2. Have your payment method ready. A down payment will be required at the time you set up the plan.
3. Carefully consider automatically scheduled payments. The real-time payment plan will update your monthly installment payment amount based on changes to your student account. Note: If you choose this option be aware that payment amounts may increase or decrease based on changes to your student account!

How do I enroll in a payment plan?

1. Using your portal login information, log in to the VSC Bill Payment site.
2. Click “Payment Plans.”
3. Select “Enroll Now.”
4. Choose the term and select the payment plan.
5. Review the plan information, payment schedule and choose whether to enroll in automatic payments.
6. Follow the prompts to pay the down payment and agree to the payment plan.

You will receive an email confirming your payment plan enrollment, payment amounts, and due date. Urgent communications regarding your payment plan, including changes to upcoming payment amounts, are sent via email.

What is the charge for using the payment plan?

A $30 non-refundable enrollment fee is charged at the time of enrollment.

What happens if I am late with a payment?

A $15 late fee will be charged to your account.

When does the payment plan calculate my payments?

The payment plan automatically calculates your installment payment amounts during enrollment and automatically updates your payment amounts after changes are made to your student account. Your payment plan will reflect charges and payments as shown on your e-bill and in the “Activity Since Your Last Statement” on the e-bill screen. Changes to your bill may increase or decrease your upcoming payment. To ensure adequate notice for the payment due on the 15th, the payment amount may decrease but not increase between the 8th day and 15th day of each month. Increases to your bill during that time will only affect future payment amounts.

How does the payment plan notify me of changes to my payment amount?

Urgent communications regarding your payment plan, including changes to upcoming payment amounts, are sent to your CCV email address. If you want notices to go to an additional email address, you must add it on the VSC Bill Payment Site.

1. Using your portal login information, log in to the VSC Bill Payment site.
2. Go to your personal profile under “My Profile Setup”
3. Add a secondary email address. You will be required to sign up for two-factor authentication if you haven’t already.

How do I cancel my payment plan?

You may pay your balance in full to end your payment plan or contact the Student Accounts office.

Do I need to enroll in the payment plan each semester?

Yes, the plan covers only one semester.

How do I add/modify/remove a saved payment method?

1. Using your portal login information, log in to the VSC Bill Payment site.
2. Go to your payment profile under “My Profile Setup”
3. Add, edit, or delete a payment method.

How do I set up an authorized user?

1. Using your portal login information, log in to the VSC Bill Payment site.
2. Go to “Authorized Users” under “My Profile Setup”
3. Select “Add Authorized User”
4. Complete the form and select “Continue”
5. Review the Agreement
6. Check “I Agree”
7. Select “Continue”

Authorized users are only allowed to view the billing account, make payments, and set up payment plans. An authorized user receives an email notification when the student’s monthly statement is uploaded or a payment plan is updated.

How can an authorized user view my bill?

Authorized users do not have access to Self Service. They can view your bill or print a monthly statement by going directly to the VSC Bill Payment site, or by following the “VSC Bill Payment for Students and Authorized Users” link on the portal login page. Monthly statements are uploaded on the 10th, or the following business day.

What do I do if I forgot my password?

• Students: Select “I forgot my password” on the portal login page.
• Authorized user: On the VSC Bill Payment site login page, select “Authorized User” and “Forgot Password.”

How do I set up an e-refund account?

1. Using your portal login information, log in to the VSC Bill Payment site.
2. Select “Refunds”
3. Add or remove an account. You will be required to sign up for two-factor authentication if you haven’t already.

How do I access my 1098-T?

1. Using your portal login information, log in to the VSC Bill Payment site.
2. 1098Ts can before found on the home page under “Statements.”

For more about your 1098-T, please visit VSC 1098-T Information.  Have questions? Contact the student Accounts office via our contact form.

Whom may I contact for billing questions?

For billing questions, please contact your local CCV academic center or the Student Accounts office via our contact form or  call 802.262.6558.