Bill Pay Frequently Asked Questions

How do I set up an authorized user?

From the VSC Portal login page https://portal.vsc.edu, select “VSC Bill Payment”, log in, and follow the instructions under the “Authorized User” tab. To access e-billing the authorized user selects “VSC Bill Payment” on the VSC Portal page and logs in. Authorized users are ONLY allowed to view the tuition account, make payments, and set up payment plans. An authorized user receives an e-mail notification when the student’s e-bill or payment plan is updated.

What is the charge for using the payment plan?

A $30 non-refundable enrollment fee is charged at the time of enrollment.

What happens if I am late with a payment?

A $15 late fee will be charged to your account.

What should I do before enrolling in a payment plan?

  1. Complete your financial aid, if applicable. If you enroll in the payment plan prior to completing your financial aid, your financial aid will not be included!
  2. Have your payment method ready. A down payment will be required at the time you set up the plan.
  3. Carefully consider automatically scheduled payments. The real-time payment plan will update your monthly installment payment amount based on changes to your student account. Note: If you choose this option be aware that payment amounts may increase or decrease based on changes to your student account!

How do I enroll in a payment plan?

  1. Log into the portal, go to Web Services, Student Billing/Financials
  2. Select “VSC Bill Payment” and log in.
  3. Select the “Payment Plans” tab
  4. Select “Sign Up for a New Payment Plan”.
  5. Select the term and plan you wish to enroll in, be sure to review the “View Full Plan Description” and then select “Continue”.
  6. The “Budget Worksheet” shows your charges, payments, financial aid and calculates your required down payment amount. You may increase your down payment but you must pay the minimum required amount to enroll. A $30 non-refundable enrollment fee is charged at the time of enrollment.
  7. Select “Display Payment Schedule” and review your installment payment amounts and dates.
  8. Next Sign the Agreement. You must check   “I agree” at the bottom of the page to complete your enrollment.

You will receive an email confirming your payment plan enrollment, payment amounts and due date. Urgent communications regarding your payment plan, including changes to upcoming payment amounts are sent via email.

When does the payment plan calculate my payments?

The VSC payment plan automatically calculates your installment payment amounts during enrollment and automatically updates your payment amounts after changes are made to your student account. Your payment plan will reflect charges and payments as shown on your e-bill and in the “Activity Since Your Last Statement” on the e-bill screen. Changes to your bill may increase or decrease your upcoming payment. To ensure adequate notice for the payment due on the 15th, the payment amount may decrease but not increase between the 8th day and 15th day of each month. Increases to your bill during that time will only affect future payment amounts.

How does the payment plan notify me of changes to my payment amount?

Urgent communications regarding your payment plan, including changes to upcoming payment amounts are sent via email. Please ensure your email address is correct!

  1. Log into the portal, go to Web Services, Student Billing/Financials
  2. Select “VSC Bill Payment” and log in.
  3. Select the “Personal Profile” screen to verify, update, or add a secondary email address.
  4. Select the “Authorized User” screen to add or verify an authorized user email address.

How do I cancel my payment plan?

You may pay your balance in full to end your payment plan or contact the business office.

Do I need to enroll in the payment plan each semester?

Yes, the plan covers one semester.

How do I make a payment?

  1. Log into the portal, go to Web Services, Student Billing/Financials
  2. Select “VSC Bill Payment” and log in.
  3. Select the “Payments” tab
  4. To make a payment click the word “Pay” (next to icon of the hand holding a dollar) on the Student Account Statement line under Action.
  5. Proceed with your method of payment. You may edit the payment amount on the next screen.

If you have a payment plan and want to schedule an installment payment click the word “Schedule/Pay” under the Payment Plan Installments and proceed with your method of payment. You may edit the payment and payment date amount on the next screen. NOTE: If you have already scheduled automatic payments for the payment plan during plan enrollment the payment will automatically be charged to your credit card or checking account information.

How do I change the payment amount that populates on the payment method screen?

Your “Current Balance” amount will show up in the first screen. You do not have to pay the full balance. Enter your payment method and continue to the next screen. Then you may change the dollar amount of your payment.

How do I modify a saved payment type (credit card #, bank account #)?

  1. Log into the portal, go to Web Services, Student Billing/Financials.
  2.  Select “VSC Bill Payment” and log in.
  3. Select the “My Profiles” tab.
  4. Select “Payment Profile.”
  5. Edit by clicking on the pencil or delete by clicking on the red X

What happens if my payment is returned?

A $25 handling fee will be charged to your account.

What do I do if I forgot my password?

  • Students: Select “I forgot my password” on the VSC portal login page https://portal.vsc.edu.
  • Parent/authorized user: From the VSC Portal login page https://portal.vsc.edu, select “VSC Bill Payment”, then select “View saved password hint” or “have a temporary password emailed to you.”

How do I set up an e-Refund?

  1. Log into the portal, go to Web Services, Student Billing/Financials
  2. Select “VSC Bill Payment” and log in.
  3. Select the “Refunds” tab.
  4. Enter your banking information. IMPORTANT! Students must use their own bank account. The student name must match the name on the bank account or the e-refund will be rejected.
  5. Check the box to have all refunds credited to your bank account

How do I access my 1098-T?

  1. Log into the portal, go to Web Services, Student Billing/Financials.
  2. Select both 1098T links: “View my 1098T Form” and “1098T Account Summary” Information found on your 1098-T is for Qualified Tuition Costs that occurred during the calendar year. Payments made are not found on the 1098T but can be found by reviewing your billing statements. For questions email 1098T@vsc.edu.

Whom may I contact for billing questions?

For billing questions, please contact your local CCV academic center or the business office studentaccounts@ccv.edu 802-828-2800.

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